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If you cannot find the information you are looking for with reference to our Help section, contact your local library for assistance.
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message you receive (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem eBook(s)
- Software and software version (Adobe Reader 7, OverDrive Media Console 2.0, etc.)
- Operating system (Windows Vista, Windows XP, Mac OS 10.5.6, etc.)
- Web browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system